Effective Date: 24-06-2025
1. Cancellation Policy
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- Cancellation Window: You may cancel your order within 7 days of purchase.
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- How to Cancel: To cancel an order, please contact our customer service team at support@tamayaclothing.com or+91 73375 69377 with your order details.
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- Conditions: Items eligible for cancellation must be returned in their original condition without any damage.
2. Refund Policy
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- Eligibility: Refunds are available for specified items listed on our website, provided they are returned in their original condition within the 7-day cancellation window.
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- Non-Refundable Items: Customized or personalized products are non-refundable unless defective.
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- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within 30 business days.
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- Shipping Costs: If the return is due to our error, we will cover the return shipping costs. Otherwise, shipping costs are non-refundable.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photographic evidence. We will arrange for a refund as appropriate.
4. Return Shipping
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- Domestic Returns: Customers are responsible for return shipping costs unless the return is due to our error.
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- International Returns: Return shipping costs for international orders will be communicated during the cancellation process.
5. Contact Us
For any questions or to initiate a cancellation or refund, please contact:
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- Email: support@tamayaclothing
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- Phone or Whatsapp: +91 73375 69377
